How can we help?

Check your spam folder for an email from TravelBus. Still nothing? Find it in Manage booking, or message us on WhatsApp and we send it again.

Yes. Cancellations and changes follow each operator’s policy — TravelBus always supports you to protect your rights as much as possible. Message us on WhatsApp +84 812 995 715 or reply to your e-ticket email.

1 checked bag + 1 small carry-on per traveller. Bikes or extra bags: ask us before booking.

Yes — you can ask the driver to drop you along the highway. Buses also make a rest stop on the way.

Some operators do. You will see it as a pick-up option, with the price, before you pay.

Your e-ticket has the exact pick-up point with a map link. Be there 15 minutes early; we WhatsApp you the evening before.

Your booking is confirmed by the operator the moment you pay, and your e-ticket arrives straight away. Your seat number is given at boarding.

Refunds follow the operator’s policy. Once approved, we process it promptly — your bank may need a few business days to show it.

No. Show it on your phone.

Yes. Pay by card on the 9Pay page (charged in VND), or with PayPal — Visa, Mastercard, JCB, Amex, no account needed (4.4% fee). With a Vietnamese bank you can also pay by QR transfer.