Baggage Regulations

Each passenger is entitled to one free carry-on luggage with a weight not exceeding 20kg and dimensions smaller than 50x30x80cm (Width, Depth, Height).

Additional luggage will incur a fee of 50,000 VND per piece, and only one additional piece is allowed (total of 2 pieces).

If you lose your luggage, please contact us immediately at the hotline number 1900252565.

In addition to wheelchair accessibility, we also provide free stroller transportation for infants, but the stroller must be foldable.

Wheelchairs for disabled passengers: TravelBus provides free transportation for wheelchairs, but please ensure the wheelchair is foldable for easy arrangement.

Regarding bicycles, only large buses can accommodate bicycle transportation (we will inform you during the booking process), and an additional fee will apply.

We do not transport pets or animals. However, if it is a guide dog for the visually impaired, we will provide free assistance.

We are available to support you 24/7 through various contact channels, including Facebook, hotline 1900252565, or +84812995715 (for international customers), as well as the WhatsApp number of the general operations representative: +84812995715.